The benefits of implementing a Quality Management System (QMS)
Posted on 2nd October 2018 at 12:21
Wouldn’t it be great if your business could consistently provide high quality services or products to your clients, ensuring high customer retention as well as reducing waste, lowering cost and improving employee morale?
You might be surprised to hear that implementing a Quality Management System can do all that and more.
In addition, once you have a QMS in place, you can get ISO 9001 accredited, which provides you with international quality recognition.
Here’s what implementing a QMS can do for your business:
Meet and exceed customer expectations
Reach more customers and increase market share
Lower costs
Reduce waste
Raise employee morale
Let’s look at these in detail:
Meet and exceed customer expectations
Part of a QMS is continuous improvement of all processes. This includes the quality of products of services. Supplying existing customers with top quality day in, day out will go a long way to excellent customer retention figures.
Reach more customers and increase market share
Some companies will only accept bidders with ISO 9001 certification. This means that as soon as you are certified the market opens up to a whole range of potential customers who were previously inaccessible to you.
If you would generally lose out to larger companies before, you now have a competitive advantage over any company, large or small, with this certification in your arsenal. ISO accreditation is also highly regarded internationally so that your business is more able to compete on the international business stage.
Lower costs
Higher quality leads to easier sales, which means lower marketing costs. Cost reductions also occur due to streamlined processes and less waste (see following point).
Reduce waste
Having efficient and consistent processes will reduce waste of time and money. Poor quality processes result in inefficiencies which will produce many kinds of waste (material, time, manpower, etc.) which in turn waste money. Reducing those inefficiencies is therefore important.
Raise employee morale
It is important to keep staff morale high in order to maintain staff retention. Having to rehire and retrain staff regularly can be costly. Staff who have clearly defined roles, good accountability of management and understand how they contribute to the quality of products and services provided are more motivated and more likely to stay with the company for longer. Great employees are worth investing in as they are very hard to replace.
How Green Giant Consulting can help
If you are considering going for ISO 9001 in your business, you will have to have a QMS in place as well as processes to audit the quality management system at least annually. Green Giant Consulting can assist you to put these processes and systems in place or consult you along the way.
Please get in touch for a complimentary 2-hour session to see how we can help. You can contact Green Giant Consulting today on 0844 259 6210 or visit our Contact page.
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