Continuous improvement should be the heart of any organisation
Posted on 23rd January 2020 at 20:21
Whether you run a business, you’re a new employee, or you’ve been working for an organisation for several years, you may have come across people insinuating that they have used the same methods and relied on the same guidelines for an age.
If you’re used to hearing the words ‘we’ve always done it like that,’ this is a surefire sign that it’s time for a change. Modern-day businesses face different challenges, and it’s essential to aim for continuous improvement.
Resting on your laurels can cost your customers, affect your reputation and prevent you from competing with rivals. If you don’t progress, you could also be missing out on more efficient and cost-effective ways of working.
Why is continuous improvement so important?
If you were to carry out an evaluation of SOPs (Standard Operating Procedures) or review guidelines, what would you find? If you analysed each department, you’d probably ascertain that policies and procedures are not adhered to in the way they should be. There’s also a risk that guides could be out of date. Rather than maintaining the status quo and continuing to work in the same, outdated and inefficient ways, it’s beneficial for all businesses to evaluate their procedures and policies and to make changes in line with new objectives, new threats, new trends and new technology.
Often, when people are working in a different way to the procedures laid out in guidebooks or policy leaflets, this is either because a department or an individual has found a better way to operate or they’ve found potential shortcuts. If this is the case, and you can make changes without compromising quality or customer service, it makes sense to modify your SOPs.
Continuous improvement offers a raft of benefits for company owners, employees and customers. By insisting upon high standards and continual business growth, clients will enjoy a better service, employees will be motivated to achieve personal and shared goals, and company owners will reap the rewards of improved performance levels.
How can you improve your business?
Every business owner should strive to achieve better outcomes year on year. Even if you’re successful, there is a risk of complacency and competitors catching up. Employee morale may also be low if standards slip and there’s a lack of direction or passion.
There are multiple ways to maximise the chances of continuous improvement, including:
Analysing performance levels and using data to identify weaknesses and address hurdles that inhibit optimal outcomes
Reviewing company policies and procedures on a regular basis
Providing staff training and communicating changes to existing SOPs
Inviting customers to provide feedback
Working with expert consultants to highlight areas for improvement and facilitate business growth
Listening to employees
Planning ahead: the world of business evolves constantly, so organisations need to be adaptable
It can be tempting to take your foot off the pedal if your company is doing well and to get stuck in a rut if policies and procedures have been around for a long time. The trouble is that ways of working that have stuck over the years may not be the best today. The key to long-term success lies in working towards continual improvement and encouraging employees to look for ways they can achieve even more.
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